Welcome to the CartInDubai Help Center!
Below you’ll find answers to the most common questions our customers ask.
If you still need help, feel free to Contact Us — we’re always happy to assist!
🛍️ 1. What is CartInDubai?
CartInDubai is a trusted online store serving customers across the UAE. We offer a wide variety of home gadgets, kitchen tools, fashion products, toys, and lifestyle items — all at affordable prices, with fast delivery and cash on delivery options.
🚚 2. Where do you deliver?
We deliver all over the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
⏱️ 3. How long does delivery take?
Our standard delivery time is 3–7 working days depending on your location and the product availability.
You will receive an email confirmation and tracking details once your order is processed.
💵 4. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) across the UAE. You can pay when the order arrives at your doorstep — no advance payment needed.
🔄 5. Can I return or exchange a product?
Yes, absolutely! We offer easy returns and exchanges within 3 days of delivery if:
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The item is damaged, defective, or incorrect
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The item is unused and in its original packaging
Simply email us at cartindubai@gmail.com and we’ll guide you through the process.
📦 6. How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can also contact us directly if you need help tracking your order.
🧾 7. Will I receive a confirmation after placing an order?
Yes, once you place an order, you’ll immediately receive a confirmation email with your order number and product details.
📦 8. How are orders packed and delivered?
All orders are carefully packed to ensure safe delivery. We collaborate with reliable local courier partners across the UAE to ensure your products arrive in excellent condition — safely and on time.
📧 9. How can I contact customer support?
You can reach us via email at:
📩 cartindubai@gmail.com
We typically respond within 24 business hours.
🎁 10. Do you offer gift wrapping or custom messages?
Currently, we don’t offer gift wrapping, but we are working on launching this feature soon. Stay tuned!
✅ Didn’t Find Your Question?
No problem — we’re here to help!
Visit our Contact Us page or email us directly at cartindubai@gmail.com and we’ll get back to you as soon as possible.
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